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Mygov down in Australia – What’s the fix?

Aussies across the country faced frustration on Monday. Over 1,000 reports of myGov outages were seen on DownDetector. This made services like Centrelink, Medicare, and Child Support unavailable.

The outage mainly affected login attempts. It hit 35% of app and website users, according to reports.

The myGov app login page showed an alert. It acknowledged the issues and said Services Australia was working to fix them.

Major Highlights

  • Widespread outage of the myGov app and website reported by over 1,000 users on DownDetector
  • Majority of issues related to login problems, affecting 35% of app and website users
  • Services Australia investigating the cause of the myGov service interruption
  • Centrelink, Medicare, and Child Support online accounts impacted by the outage
  • myGov app displaying alerts about the intermittent technical issues

MyGov Down: Widespread Technical Issues Affecting Government Services

Hundreds of Aussies faced problems accessing important government services like Centrelink and Medicare. The mygov app and website failed, causing issues. Users trying to check their Centrelink accounts got a message saying the service was down. Others trying to use Medicare got a “critical system error” message.

The mygov website also showed an “access denied” error to many. This stopped people from using their government benefits and services. Services Australia is looking into the mygov outage and will update users on their Facebook page.

The technical problems have caused big disruptions. They stopped Aussies from getting to vital Centrelink and Medicare services. This is worrying for those who need these services for financial and healthcare support.

Current System Error Messages and Access Problems

  • Centrelink account access: “Service is not currently available for view”
  • Medicare account access via app: “Critical system error” message
  • mygov website: “Access denied” error for many users

Services Australia Investigation Status

Services Australia is working on the mygov technical issues. They are trying to find out why the outage happened. They will keep users updated on their Facebook page.

Impacted ServicesReported IssuesImpact on Users
Centrelink“Service is not currently available for view”Denied access to essential financial support
Medicare“Critical system error” message on appInability to access healthcare services
mygov website“Access denied” errorWidespread disruption to government service access

“The outage has caused concern among users who rely on these services for essential support.”

Common Troubleshooting Steps for MyGov App Issues

If you’re having trouble with the MyGov app, there are steps you can take. First, try closing and then reopening the app. This can fix small problems. If that doesn’t work, try restarting your device.

Another issue is outdated software. Check for updates in the App Store or Google Play. Install them if you find any. Or, try deleting and downloading the MyGov app again.

Forgot your MyGov app PIN? You can reset it by signing in to your MyGov account. Then, verify your identity with myID Digital ID or passkey. After that, reset the PIN right in the app.

Stuck with MyGov app problems? Call the MyGov helpdesk at 132 307, option 1. They’re ready to help during certain hours. They can guide you through troubleshooting or suggest other ways to access MyGov.

Keeping your device and app software up to date helps avoid MyGov app issues. By trying these steps, you can fix mygov site down, accessing mygov, or mygov login problems.

MyGov app troubleshooting

“The MyGov app is an essential tool for accessing government services, and we’re committed to ensuring it works smoothly for all Aussies,” said a spokesperson from the Department of Human Services.

Accessing Alternative Service Channels During Outages

When the mygov website or app is down, Aussies have other ways to get government services. For urgent needs, it’s wise to call the service provider directly.

The mygov helpdesk is ready to help at 132 307 (option 1). International callers can call +61 1300 169 468. You can also follow mygov on Twitter and YouTube for updates and tips.

If you have a specific issue, contact the relevant government department. This includes the Australian Taxation Office, Centrelink, and Medicare. You can find their contact details on their websites or through the mygov portal when it’s working.

FAQ

What is the current status of the myGov service?

Over 1,000 people reported myGov issues to DownDetector from 3pm on Monday. Most problems were with logging in. 35% of reports were about app and website issues. Services Australia is looking into why this happened.

How are Centrelink and Medicare services being affected?

Many Australians couldn’t use Centrelink and Medicare because of tech problems. Some got a message saying the service was down. Others saw a “critical system error” when trying to use the Medicare app.

What is the current status of the investigation by Services Australia?

Services Australia is trying to find out why myGov stopped working. They will post updates on Facebook. This has worried people who need these services for help.

How can users troubleshoot issues with the myGov app?

To fix myGov app problems, try these steps: close and open the app, restart your device, and check for updates. You can also delete and download the app again. Make sure your device software is current and meets the app’s needs. If you forgot your app PIN, reset it by choosing “Forgot PIN” and following the instructions.

What alternative service channels are available during myGov outages?

When myGov is down, look for other ways to get help. For urgent needs, call the service directly. The myGov helpdesk (132 307, option 1) can help with general questions. International callers should dial +61 1300 169 468. Check myGov’s social media on X and YouTube for updates and tips.

Lenore Taylor is a prominent Australian journalist and current editor of Above the law INC. Her distinguished career spans three decades, earning prestigious accolades including the Walkley Award (2003), Graham Perkin Journalist of the Year (2007), and UN Environmental Journalism Award (2009). She's renowned for her political and environmental reporting.

1 thought on “Mygov down in Australia – What’s the fix?”

  1. As it my reporting date today,l have made to for one hour 9.30 am to 10.30 am, l don’t not know whether l will paid for this fortnight,as l able not receive my workers compensation and premium of income support policy for seven years,as of my income support policy premium ( One path which formlyowned by ANZ banking group now it is controlled part of business by Zurich Switzerland insurance company) and they take my answers like the AFCA outcome because l was not able to resolve in first time,l been gone to process of claiming ten times and l been complaining to the state minister present without answer and inturn to federal minister,as l have taken it to the previous employment and training minister and federal members previous and present and the previous member reply that he doing anything towards the matter and present member office member reply that it’s bureaucracy problem and l just get $622 per fortnight towards like after my daughter with global development delay and Austim and my mother is with beginning of stage of dimension and when l apply for jobs l get a answer l am volunteer job seeker, how l got survive with cost of living raising each and You have employer like previous refused to my workers compensation.

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