A technical problem has restricted thousands of Australians from using important government services. This issue started around 3 pm on Monday and has been reported on social media and online. People can’t log into the MyGov website or apps, which means they can’t get to services like Centrelink, Medicare, and Child Support.
More than 1,000 people have reported the problem to DownDetector and on social media. About 35% of these reports said both the app and website were not working. Users are mainly having trouble logging in, getting messages like “access denied” and “critical system error”. This shows that the government’s digital services are mostly down.
Major Highlights
- Hundreds of Australians unable to access government services through MyGov due to technical issues
- Over 1,000 outage reports made to DownDetector and social media starting from 3 pm on Monday
- 35% of outage reports indicated issues with both the MyGov website and mobile app
- Login attempts were mainly affected, with users getting “access denied” and “critical system error” messages
- Potential financial impact as over 200,000 Australians eligible for up to $1,100 in benefits
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Major Service Disruption Affects Government Digital Platform
On Monday afternoon, November 18, a big problem hit the mygov login. It left hundreds of Australians without access to important government services. The main issue was with the mygov app and website, with 35% of reports showing problems with both.
Widespread Login Authentication Failures
Many Australians couldn’t get to Centrelink online services, Medicare, and Child Support because of the mygov login issues. They saw error messages like “service is not currently available for view,” “access denied,” and “there has been a critical system error.” This outage made many frustrated, as they needed these services for support and info.
Impact on Express Plus Mobile Applications
The problem also hit the Express Plus mobile apps for Centrelink, Medicare, and Child Support. Users had trouble accessing their online accounts, reporting income, and doing important tasks. The ato online outage made it hard for Australians to use these digital services.
Critical System Error Messages Reported
Scammers took advantage of the myGov outage, causing financial problems for many. The official myGov account warned users not to fall for phishing scams. They said not to give out personal info or click on suspicious links during the outage.
Error Message | Description |
---|---|
“Service is not currently available for view” | Users were unable to access their Centrelink, Medicare, or Child Support accounts during the outage. |
“Access denied” | Many individuals were prevented from logging in to their mygov accounts, hindering their ability to access essential government services. |
“There has been a critical system error” | The disruption in the e-government platform caused critical system errors, further exacerbating the inaccessibility of the digital services. |
The myGov website said there were problems with the app and Centrelink online account. They told users to try signing in later. Centrelink suggested following @ServicesGovAU and @myGovAU on Twitter for updates, after closing its Twitter account.
MyGov Outage Impacts Essential Services Nationwide
The MyGov service disruption hit Australia hard, affecting key government services. Centrelink users couldn’t report their income or check their accounts. This could have hurt their payments. Medicare users also had trouble getting health info and services.
Child Support account holders faced similar issues. The outage showed how important digital platforms are for government services. It also showed how technical problems can affect those who need help the most.
The National Retail Association said the outage cost retailers about $100 million. This was a big hit for businesses.
The Australian Tax Office (ATO) had already processed over 1 million tax returns. They had paid out 390,000 refunds worth $882 million. Another 110,000 refunds, worth $292 million, were on their way.
They planned to pay out 500,000 refunds, totaling $1.2 billion. This was a lot of money going into people’s bank accounts.
The Telstra outage, which lasted a few hours, might have cost retailers another $100 million. Now, Australians make almost 500 electronic payments a year. This is a big jump from about 100 in the early 2000s.
Service Disruption Impact | Estimated Cost |
---|---|
myGov Outage | $100 million |
Telstra Outage | $100 million |
Tax Refunds Processed | $1.2 billion |
The MyGov outage and the problems it caused show we need better digital systems. We rely more and more on online services for important things. We need these systems to be strong and reliable.

Services Australia’s Response and Resolution Efforts
Official Updates and Communication
After the myGov platform outage, Services Australia quickly updated everyone. They used social media to tell Australians that most services were back by 8 PM on Monday. But, some users were having trouble with Medicare features.
Support for Affected Payment Recipients
Services Australia said most people could report their income, even with the issues. They also said payments were safe. For those struggling financially, they offered help and thanked everyone for their patience.
Technical Issue Investigation Process
The agency vowed to find out why the outage happened. They promised to keep users updated on their Facebook page. This shows their commitment to fixing the problem and making sure everyone can use government services again.
Yep mine started last week now I’ve got an appointment next week to see centerlink to restore my app