In Australia, over 1 in 6 people live below the poverty line, struggling to make ends meet. The Salvation Army offers hope with its emergency relief services. They help countless Aussies facing financial hardship.
With support centres across the country, the Salvos are on the frontlines. They provide everything from food vouchers to utility bill assistance to those in crisis.
Major highlights
- Their emergency relief services offer practical aid like food, fuel, and bill payments to help people overcome immediate crises.
- The Salvation Army’s Salvos Phone Assistance Line provides critical financial support across all Australian states and territories.
- Moneycare, the Salvos’ financial counselling service, assists with long-term debt management and financial literacy.
- The organisation’s holistic approach aims to not just address short-term needs, but empower individuals to achieve lasting financial freedom.
- In times of natural disasters, the Salvation Army mobilises to provide emergency housing, disaster recovery, and community welfare programs.
The Salvation Army’s Emergency Support Services
The Salvation Army’s Doorways program is a key safety net for Australians in crisis. It offers immediate help with food, vouchers, and bill payments. It also works on long-term solutions to tackle poverty and help people manage their finances better.
Doorways Emergency Relief Program
Doorways runs across Australia, teaming up with Moneycare for financial counselling. It provides a wide range of services, from crisis help to budget planning and teaching about money.
Immediate Crisis Support Solutions
When emergencies or natural disasters strike, Doorways springs into action. It offers crisis support and community welfare services quickly. This includes giving out essential items, setting up relief centres, and linking people with vital aid.
State-by-State Contact Information
Wherever you are in Australia, The Salvation Army is here to help. Visit your local Salvos centre or call the Salvos phone line. You can get help through the Doorways program and other services in your area.
“The Salvation Army’s Doorways program is a lifeline for Australians in crisis, providing immediate help and long-term solutions to build resilience and self-reliance.”
How to Access Salvation Army Emergency Relief
The Salvation Army, known as the “Salvos” in Australia, is a trusted organisation. They provide essential emergency relief and support services. This is for individuals and families facing financial hardship or unexpected crises.
To access Salvation Army emergency relief, individuals can contact the Salvos Phone Assistance Line in their state or territory. An assessment is done to understand the person’s specific needs and situation. Support may include vouchers for food, fuel, or other essential items, as well as referrals to additional services like casework or financial counselling.
The Salvation Army aims to provide a respectful and caring experience. They ensure those seeking help feel heard, understood, and supported. Their goal is to empower individuals to overcome their immediate challenges and regain financial stability.
State/Territory | Salvos Phone Assistance Line |
---|---|
New South Wales | 1300 371 288 |
Victoria | 1300 371 288 |
Queensland | 1300 371 288 |
South Australia | 1300 371 288 |
Western Australia | 1300 371 288 |
Tasmania | 1300 371 288 |
Northern Territory | 1300 371 288 |
Australian Capital Territory | 1300 371 288 |
By connecting with the Salvation Army’s Salvos Phone Assistance Line, Aussies in need can access a range of financial assistance, emergency housing, and homeless services tailored to their specific circumstances. The organisation’s commitment to providing compassionate care and practical support makes them a vital resource for individuals and families facing difficult times.

Financial Assistance and Crisis Support Programs
The Salvation Army helps Aussies in need with financial aid and crisis support. They offer interest-free loans and emergency food aid. Their goal is to fight poverty and empower people financially.
No Interest Loan Schemes (NILS)
The Salvation Army’s No Interest Loan Scheme (NILS) gives loans with no interest. This is a cheaper option than payday loans or buy-now-pay-later. It helps people deal with unexpected costs without getting into more debt.
Emergency Food and Essential Items
The Salvation Army helps with food and basic needs during crises. They provide food vouchers, hampers, and household items. This ensures people’s immediate needs are met.
Utility Bill Payment Assistance
Utility bills can be a big financial burden. The Salvation Army helps with electricity, gas, and water bills. This lets people focus on their financial future without worrying about disconnection.
The Salvation Army’s financial assistance and crisis support programs aim to empower those facing poverty and financial struggles. They give people the tools to achieve their goals and build financial strength.
“The Salvation Army’s financial assistance programs have been a lifeline for me during tough times. They provided the support I needed to get back on my feet and regain control of my finances.”
The Moneycare Financial Counselling Service
The Salvation Army’s Moneycare program offers free and confidential financial counselling services to Aussies facing financial difficulties. Qualified counsellors provide personalized advice on budgeting, debt management, and strategies to regain control of one’s finances.
Whether it’s job loss, illness, or spiralling debts, Moneycare aims to provide lasting solutions to a wide range of financial problems. By providing practical support and hope, the service empowers individuals to overcome their financial challenges and achieve long-term stability.
Accessing Moneycare Financial Counselling
To book an appointment with a Moneycare financial counsellor, Aussies can call the dedicated hotline at 1800 722 363. The service is available across various locations in Australia. Counsellors are ready to assist individuals with credit card repayments, overdue bills, debts, rent or mortgage payments, and even bankruptcy.
Moneycare does not provide emergency cash loans, vouchers, or emergency relief. Instead, the financial counsellors work closely with the individual. They understand their unique situation and offer customized guidance to improve their financial standing.
Supporting Employees and Organizations
In addition to individual support, the Salvation Army’s Moneycare program offers a financial capability program called “You’re the Boss”. It assists employees and organizations in managing their finances effectively.
Moneycare Location | Address | Phone Number |
---|---|---|
Moneycare Adelaide | – | 1800 722 363 |
Moneycare Albury | Cnr Union Road & Corella Street, Lavington NSW 2641 | (02) 6040 8948 |
Moneycare Altona | Altona VIC 3016 | 1800 722 363 |

“Moneycare provides a lifeline to Aussies facing financial challenges, helping them regain control and build a brighter future.”
Natural Disaster Response and Community Welfare
When natural disasters hit, the Salvation Army steps up to offer disaster relief and support. With over 50 years of experience, they have a detailed plan to help Aussies in crisis.
Emergency Housing Solutions
After disasters, the Salvation Army quickly sets up emergency housing. Their SAES teams are among the first to arrive, providing temporary homes and shelters. They also help find new places for those who lost theirs.
Disaster Recovery Support
The Salvation Army’s support doesn’t stop after the crisis. They work with governments and communities to offer long-term community welfare help. This includes financial aid, counseling, and distributing essential items to rebuild.
Community Outreach Programs
The Salvation Army’s outreach programs ensure ongoing support. They work with authorities to match their efforts with disaster plans. This ensures a strong and effective disaster relief effort.
Key Disaster Response Statistics | Impact |
---|---|
$600,000 donated by Queensland government for natural disaster support | Significant financial assistance for emergency housing and community welfare programs |
$536,000 from Salvation Army’s Red Shield Appeal funds for Queensland flooding | Vital funding to aid disaster recovery support in affected areas |
Over $370,000 in financial assistance distributed to flood-affected communities | Direct community welfare support for individuals and families in need |
The Salvation Army’s dedication to disaster relief, emergency housing, and community welfare is strong. Their trained SAES volunteers and teamwork with governments ensure quick and lasting support for disaster victims.
Holistic Case Management Approach
The Salvation Army’s emergency relief services use a holistic case management approach. This method looks at each person’s needs, gives immediate help, and plans for long-term financial stability. Caseworkers help clients set and reach personal goals, tackling the issues that cause financial struggles.
This approach aims to empower people and families. It helps them build resilience and break the cycle of poverty through comprehensive support and guidance. About 70% of clients are one-off or short-term, while 30% are long-term, often from generational unemployment or poverty backgrounds.
In Liverpool, New South Wales, a whole family overcame poverty and drug addiction thanks to the Doorways program. The eldest son went through a detox program and now volunteers at The Salvation Army. The younger children have shown big improvements in behavior and school performance with the support they received.
The Doorways program offers emergency financial relief across Australia. It has been tested in places like Eastlakes, Liverpool, Penrith, and Coffs Harbour. With hundreds of Doorways sites across the country, The Salvation Army’s case management continues to positively impact individuals and communities in need.
Statistic | Value |
---|---|
One-off or short-term clients | 70% |
Long-term clients from generational unemployment or poverty | 30% |
Number of Doorways sites across Australia | Hundreds |
Number of interviews conducted for Doorways program review | 80 |
Final recommendations presentation timeline | January 2021 |

“The eldest son of the family was case managed through Doorways, attended a detox program, and now volunteers at The Salvation Army at Liverpool.”
The Salvation Army’s holistic case management approach, shown through the Doorways program, is making a real difference. It helps individuals and families facing financial hardship and crisis support needs. By tackling the root causes of poverty and empowering clients, the organization is building resilient and self-sufficient communities.
Prevention and Early Intervention Strategies
The Salvation Army in Australia works hard to tackle financial struggles at their source. They offer financial education like the ‘Be the Boss’ online course and newsletters. This helps Aussies learn to manage their money well, preventing financial problems.
The Salvation Army also helps those at risk of money troubles. Their Doorways program and Moneycare services give early help. This way, they support individuals and families, helping them manage their finances better.
The Salvation Army’s focus on prevention is key to their mission. They aim to empower Australians with financial knowledge. This way, they work towards a society where everyone can do well financially.